Terms and Conditions

Terms & Conditions

Authorised Drivers
Only those persons named as authorised drivers on the Rental Agreement shall be permitted to drive the vehicle(s) supplied under this agreement, and then only if those persons hold a current full drivers licence appropriate for the vehicle at the time that they are driving the vehicle.

The term of the Hire and Vehicle Hire Charges
All rates include GST
The vehicle may not be driven outside the area designated on the Rental Agreement.

Extensions
If you are wanting to extend your hire with us please phone to extend the rental, and if this is possible we will always oblige. Some vehicles may not be able to be extended due to availability and you will need to check with the particular depot you collected your vehicle from. Vehicle hire charges are non-refundable and non-transferable. In the event that the hirer cancels or voids the agreement, or returns the vehicle earlier than stated in the agreement, no refund applies.

Acceptance of Rental Terms and Conditions
The hirer agrees to be bound by all of the Terms and Conditions of the rental agreement. The hirer acknowledges that he or she is fully and absolutely liable for any excess owing due to damage of the rental vehicle irrespective of fault.

Use of the Vehicle
The hirer must not use or allow the vehicle to be used for the transport of passengers for hire or reward. Only drivers shown on the front of the contract are covered under the terms of the hire contract – unauthorised drivers or underage drivers will void all coverage afforded under the contract.

Smoking
There is to be no smoking in any of the hire vehicles – if detected a cleaning fee will apply.

Mechanical Issues and Warning Lights
If any warning light appears on screen or if the vehicle requires mechanical attention the driver must stop driving and notify Ace Rent A Car immediately.

The hirer shall not arrange or undertake any repairs or salvage without Ace Rent A Car prior authority except to the extent that repairs or salvage are necessary to prevent further damage to the vehicle or to other property. Ace Rent A Car will not pay for relocation or living expenses due to issues with the vehicle.

Ace Rent A Car gives no express warranties in relation to the vehicle. Certain conditions and warranties are imported by statute, whether Commonwealth or State, which cannot be excluded, restricted or modified, such as those under the Trade Practices Act 1974. Where Ace Rent A Car is permitted to limit its liability under those statutes for breach of any implied condition or warranty, Ace Rent A Car limits its liability to replacement, repair or re-supply of the vehicle. All warranties, conditions and obligations which may otherwise be implied are expressly excluded by this agreement in their entirety.

Accidents
In the event of an accident the hirer shall notify Ace Rent A Car as soon as practicable possible and gain full details of the other parties and any other witnesses and not admit liability or fault at any stage. The hirer will not allow the vehicle to be towed by a 3rd party or authorise any repairs without the written permission of Ace Rent A Car.

In the unlikely event that an accident occurs and the vehicle becomes unfit to drive, Ace Rent A Car or its agents will make no refund for the unused hire period (including optional cover payment if applicable) and the supply of a replacement vehicle shall be at AceRent A Car sole discretion. Ace Rent A Car shall not be responsible for the cost of transporting the hirer and any accompanying passengers away from the accident location.

Hirer’s Liability for Damage
The hirer is liable for any damage up to the amount specified in the contract irrespective of fault- once fault has been determined then the hirer may be refunded the damage amount if the other party is at fault and has paid all outstanding monies to their insurer. The hirer’s liability for damage applies to each separate accident or incident, not each rental.

Hirer’s Liability for Cleaning Charges
The vehicle is to be returned in a manner that would not require excessive cleaning or de-odorising, the hirer is liable for the total cost of the cleaning.

Fuel
The hirer is responsible for the cost of fuel used during the hire and the vehicle needs to be returned with the same level of fuel that it left the depot with – otherwise a fee will be charged.

Personal Injury, Personal Property and Storage of Property
Any property or belongings of the hirer are not covered by any Ace Rent A Car insurances the company or its agents will not accept any liability for:

  • Personal injuries sustained during the rental;
  • Damage or loss of the hirer’s personal property;
  • Property belonging to any other person which is carried in the vehicle.
I have rented two people movers now and on both occasions Ace have been very accommodating and reliable. Grt clean vehicles and no fuss renting. Tks Ace!
Scott Watson
Scott Watson
01:27 14 Jul 18
Such an outstanding organization! Everything they promised, they delivered. And the price/value beats every other company I researched to rent a car. I will recommend them to family and friends and will always use their business whenever the need arises. Thank you Ace Rent A Car!
Marilyn Chilese Hatch
Marilyn Chilese Hatch
08:44 08 May 18
I rent vans regularly for work and this is the best price I’ve found in Perth. Wonderfully friendly, helpful and funny staff making renting easy. Good quality vehicles.
Rachel Breidahl
Rachel Breidahl
09:00 16 Apr 18
Friendly staff, great service, clean and reliable car. I rented through this company twice in a fortnight, best value on car rental that I could find and a quick and easy booking process both online and over the phone! Would highly recommend and will definitely use this company again myself!!
Kerri Quinn
Kerri Quinn
01:09 15 Apr 18
Excellent service by mr ajay...Sangat sangat membantu kami semasa kecemasan... Will definitely rent car from them again....Thank u...
Helda Mustafa
Helda Mustafa
08:23 20 Mar 18
Came down from England and Just hired a Hyundai for 3 weeks at Perth Albany Victoria Park office of Ace Rent A Car, just a km away from where I was staying. The staff are very friendly and the cost of the 3 weeks was the cheapest in the market with a brand new car. I travelled mostly to the south of Perth down to Albany after a week sight seeing in the area places like Denmark Walpole national park some of the taller trees in Australia, Stirling Range National Park I travelled across the wrist belt to wave rock and back. The car handled the bad roads I travelled North to the Pinnacles in the three weeks. Travelled some 3000 km. I did extra km worth 230$ but instead of charging me extra 0.28$ each km, they saved me the extra buck by only charging a 110$ by changing my km range. Very kind of them. Not greedy and believe in making relationships. Professional and helpful and very good lot of them.I will hire from them always on my trips to Perth and will suggest you all to also hire from them without worries on your holiday.
Maurice Painton
Maurice Painton
03:18 28 Feb 18
Fantastic service! Great staff, reliable service, great condition cars which were new and clean and well maintained. Best car rental company in Perth!
Usha Raman
Usha Raman
03:02 21 Feb 18
Booked a car over the christmas period. Everything you could ask for, quick efficient quality service. Although not a big name brand, I will have no worries about using Ace cars again if I ever need a rental car in Perth.
George Cunliffe
George Cunliffe
04:32 15 Jan 18
This is one of the best rental car experiences I have had hands down. I walked in and felt right at home. They were upfront about everything and even saved me some money with the miles. I would highly recommend this car company to anyone in Perth. I returned the car and they gave me many options to return. I have rented cars at a lot of places, with a lot of companies, and this one takes the cake.
Jd Ball
Jd Ball
02:07 14 Jan 18
We have rented a mini bus for 12 days to go around Pinnacles down to the Great Southern Region (Walpole, Denmark), WA. The mini-bus they provided us is almost new, clocking around 130 km. The vehicle is clean inside out. The best per day rate and service in the area! and nothing beats the kind gestures of the boss to discount me for the excess kilometers that I clock! 5/5 due to service, rate and vehicle conditions.
Ken Poliran
Ken Poliran
06:16 08 Jan 18
I came to visit Perth from the UK and needed a car ace were highly recommended by friends and they did not disappoint at all.The guys were friendly, knew their stuff and were very helpful nothing was too much trouble.The car was great to drive and comfortable we enjoyed it without any problems at all.The main reason we had them recommended was they are so reasonable and that was also the case.In other word 1st class service I will use again and I recommend to anyone who wants a car
Pam Jackson
Pam Jackson
04:01 23 Nov 17
Our car was Cheap and Good quality!!Unfortunately we made a problem by an accident. I didn't speak English well but they tried to understand me and dealt it quick. We had a big holiday. They gave us another car so we can get it. We were very thankful. They're so kind and gentle!!
yoshie U
yoshie U
11:05 08 Nov 17
Very professional, excellent customer service. Friendly team, very accommodating. The Camry Altise was great value for money. A great rental in the heart of Victoria Park.
Cherie Hyland
Cherie Hyland
13:41 31 Oct 17
Great cars along with great service, I choose these guys every time I visit Perth. Easy booking system, Friendly & very helpful staff. All modern, nice, clean vehicles.5 Star !Thanks Ace Rent a Car- See you next year ! ;))
lee eddie
lee eddie
04:59 28 Oct 17
Just rent a 12 people mover. Nice car to drive. Comfortable and lots of space. Easy to book and return. Very friendly staffs
chong shin bong
chong shin bong
01:17 16 Oct 17
Very good value. I returned the car late but they waived the extra cost. I will definitely use them again.
Bill Yin
Bill Yin
08:44 13 Oct 17
This company has got it all, great prices, great vehicles, friendly, and a great hirer price. Forget budget, see and deal with real people. Peter Sanno Marracoonda Hotel. Perth.
Ryan Dale
Ryan Dale
02:00 18 Sep 17
Wow, what an experience! My wife and I pre-booked a van hire today and could not be more satisfied.We only required the vehicle for two separate days, so not exactly a million dollar contract. (Their prices were extremely reasonable) and Commercial Services Director Ajay, completely understood our needs and patiently and professionally took us through the process - all in the space of ten minutes. We have used this company in the past and can't praise them highly enough.The very best customer service!
Bernie Davis
Bernie Davis
06:49 29 Aug 17
I really satisfied with ace. Recently i rent a 12seater commuter bus and a hyundai accent. Both are smooth.. Dealing with the staff satisfy me well. I just connect with them via fb messenger.it so easy.once u settle the dealing, they will sent you a quotation email and just click the link given once you have confirmed. Of course i will comeback and rent with them because the vehicles served is very comfortable and smooth.. Thanks ace.. See you again.
Farah Jojo
Farah Jojo
10:56 03 Aug 17
Excellent fast service, lovely new Hyundai Accent to commute around Perth on our stay from the Pilbara. Great pricing. Easy to find. We had to extend the hire twice and they were very accommodating.
Rohana Maines
Rohana Maines
12:50 12 Jul 17
Chose Vic Park agency online on basis of reviews and proved to be a very wise choice. Ajay could not have been more helpful both at delivery and upon return. Little Toyoto did the job for two seniors and two big cases. Why stick with the multi-nationals when you can get service (with a smile) and great value from the smaller owner-operators? Many thanks Ace.
Kiwi Rua
Kiwi Rua
06:52 13 Jun 17
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