Terms and Conditions

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Included in the Rental Price

Insurance, Covers and Waivers

Damage Cover

Collision Damage Waiver (CDW)
If the car’s bodywork gets damaged, the most you’ll pay towards repairs covered by the Collision Damage Waiver is the damage excess. This cover is only valid if you stick to the terms of the rental agreement. It doesn’t cover other parts of the car (e.g. glass, wheels, interior, roof or undercarriage),or charges (e.g. for towing or off-road time), or anything in the car (e.g. child seats, GPS devices or
personal belongings).

Third-Party Liability (TPL)
This covers the driver’s liability for injuries and property damage which are covered by the policy. It does not cover injuries to the driver or damage to the rental car. This cover is only valid if you stick to the terms of the rental agreement.

Theft Cover

Theft Protection (TP)
If the car is stolen, the most you’ll pay towards replacement costs covered by the policy is the theft excess. This cover is only valid if you stick to the terms of the rental agreement.

Included at no extra cost

No Extra Cost

  • Airport Surcharge
  • Consolidated Facility Charge
  • Contract Charge
  • Customer Facility Usage Charg
  • Driving Licence Insurance Policy
  • Emergency Roadside Assistance (Call out fee is charged)
  • Environmental Charge
  • Environmental Charge for Automatic / Prestige Cars
  • Government Enhancement Charge
  • High-Altitude Station Surcharge
  • Homeland Security Charge
  • Hotel and Tourism Authority Surcharge
  • Local Taxes
  • Port Charge
  • Premium Location Surcharge
  • Service Charge
  • Shuttle Bus Charge (Mon-Fri between 9am to 5pm)
  • Snow Chains
  • Stamp Duty Fee
  • Taxes and Surcharges
  • Train Station Surcharge
  • Vehicle Environmental Recovery Fee
  • Winterisation Fee

Mileage / Kilometres

Limited / Unlimited Miles / KM
Limited to 100 kilometres per day; additional kilometres are charged at AUD 0.3, including tax, for every 1 kilometres extra.

Not Included in the Rental Price

Mandatory Local Charges

Valeting Fee
Valeting Fee – Whatever your rental agreement, you will be required to pay a cleaning cost if the vehicle requires more than the usual standard cleaning on its return to restore it to its pre-rental condition, allowing for fair wear and tear. A Valeting Fee of AUD 50 per hour, including tax, up to a maximum of AUD 100.

Driving Charges

Fines, Tolls and Charges
Customers are responsible for all toll fees, congestion charges, speeding tickets, parking fines & traffic fines – and all associated administration costs.

What you need at pick-up

Acceptable forms of payment

Credit or Debit Card
You are required to have a Credit Card for this booking.

The main driver must be in possession of a Credit Card in their own name when picking up the car. The Card must have enough available funds to cover the excess / deposit amount (which will be blocked on the Card for the duration of the rental). The Card will also be required to pay for local fees, extra equipment and anything purchased additionally at the car hire counter.
Cash is not accepted.

Accepted Credit Cards

  • MasterCard
  • Visa
  • AMEX

Please Note:
Visa Dankort cards are not accepted.
Not all car hire companies accept Chinese UnionPay credit cards. Please check the UnionPay website for details.

Licence Requirements

Driving Licence
When picking the car up, the main driver and any additional drivers will need to provide a full driving licence in their name.
GCC Nationals, which includes the countries of Bahrain, Kuwait, Oman, Saudi Arabia and UAE, must provide their valid GCC Driving Licence.
We aim to tell our customers everything they need to know to pick their car up. However, each driver is responsible for making sure they are allowed to drive the hire car in their selected country / countries – and for providing counter staff with the documentation that proves this.
For drivers whose national licence has a photocard licence and a secondary paper counterpart licence, both parts will be required when collecting the vehicle. Customers should email the details of any endorsements / penalties on their driving licence to us, as
they might be refused the car at the counter. If you need to email us, our email address can be found using the Contact Us link on the website.
For car groups EDAV, the licence must have been held for at least 12 months.

International Driving Permit
An International Driving Permit is required where the driver’s licence is not in English.

International Driving Permit
If the driving licence is in a language other than English, an International Driver’s Permit is required, along with the renter’s country of residence driving licence.

Forms of Identification

Identification
A Passport is required.

Identity Cards

  • EU citizens can use a national ID card for identification purposes.
  • EU citizens must produce their driving licence and either passport or identity card to pick up the car.
  • All documents must have been issued at least 6 months before pick-up.

Age Requirements
Age Limits

  • EU citizens can use a national ID card for identification purposes.
  • EU citizens must produce their driving licence and either passport or identity card to pick up the car.
  • All documents must have been issued at least 6 months before pick-up.

Arrival Details

Flight Details
Flight Details – If you are arriving by plane, please tell us your flight number so we can pass it on to your rental company (ideally, at least 3 days before you pick your car up). You can tell us your flight number when you book your car. To add it to a booking you’ve already made, click ‘Manage booking’ at the top of the page. Please make sure you enter your flight number and not any other number the airline may have sent you, such as a confirmation number. We cannot be held responsible if a problem with your flight stops you picking up your car. You may decide to get in
touch with your airline to ask about compensation.

Deposits, Excess and Cover

Deposit / Excess

Deposit / Excess Amounts
The rental company will require a security deposit of AUD 700 when you pick your car up. The
deposit will be returned after the rental, as long as all conditions have been met.
The car has a damage excess of AUD 2850 plus tax.
The car has a theft excess of AUD 2850 plus tax.
Due to fluctuating foreign exchange rates and other possible banking charges, the car hire company cannot be held responsible for any difference between the amount paid and the amount refunded.
Once the rental is completed, customers need to return to the rental office to ask for a refund of the
deposit. The deposit has to be re-paid against the same payment card originally used.
For Minibuses, Vans and SUVs, the Insurance excess is $3500 plus GST. You can choose the reduced excess while making a booking or by speaking to us over the phone.

Protection by Ace Rent A Car

Protection by RentalCover
These are the terms and conditions for Protection by Ace Rent A Car.

Protection Benefit
If you follow all rental T&C you will be paying reduced excess.

Cover Arrangements

Cover Agreements
At the car hire counter, you may decide to buy additional cover to reduce or remove your excess, or to cover things your Collision Damage Waiver (CDW) doesn’t, such as tyres and windscreen.
Please note: if you do, the contract will be between you and the car hire company. Since we will not be involved at all, we won’t be able to help if you’re dissatisfied with the cost of the policy or the cover it provides.
Please make sure you read the terms and conditions of the cover you receive when signing the rental agreement at pick-up, to find out about the policy’s exclusions and limits.
Policies normally exclude things such as windscreens, glass, wheels, tyres, undercarriage, interior, personal belongings, towing charges & off-road time – as well as any ‘extra equipment’ hired from the car hire company, such as child seats and GPS devices.
Note that your cover will be invalidated by negligence, refuelling errors or breaking the terms of the rental agreement (for example, by driving under the influence of alcohol or drugs).
Before purchasing any cover, please check any travel or vehicle policies you already have, as they may provide equivalent cover.
Damage waivers provided by MasterCard, Visa and Diners Club are not accepted.

Administration Charges

Administration Charge
Damage to the car will be charged for by the car hire company after it is dropped off – and will incur a Damage Administration fee on top of the amount deducted from the excess. An Immobilisation Charge is payable in the event of an accident. This is in addition to the amount
deducted from the excess and is compulsory. This charge is calculated against the car group and
the number of repair days.

Fuel Policy Options

Fuel Policies

Full to Full
When you pick your car up, the fuel tank will be full or partly full. You will leave a deposit to cover the cost of the fuel: the counter staff will block this money on your credit card. Just before you return your car, please replace the fuel you’ve used.

Refuelling charge
If you return your car with less fuel than it had when you picked it up, the car hire company will keep some or all of your deposit to cover the missing fuel. This will cost you more than you would pay to refill the tank yourself. As well as the cost of the fuel itself, you will pay a non-refundable fuel service charge of between AUD 20 and AUD 25 including tax.

Clean in and clean out policy

Customers are required to return the vehicle in clean condition otherwise they will be charged cleaning fee in
accordance to the rental contract.

Extra Services (Payable at Counter)

Cross-Border and Boundary rules

Boundary Rules
Please note that cross-border travel is not allowed with our company.

Unlimited Kms, Baby Seats and Booster Seats

Extra charges
If you are traveling upcountry locations and want unlimited kms, pls ask for this option at the counter.
Baby seats and booster seats are available at the counter. Fixing them is responsibility of the customer.

Taxes & Fees

Taxes
Any additional services will be subject to any applicable sales taxes and location fees.

Extra Equipment (Payable at Counter)

Additional Drivers

Other Drivers
Maximum number of drivers per contract is 4

Important Information

Booking Agreement
To make sure you understand the rules and laws about driving hire cars at home and abroad, it’s essential you read the Terms & Conditions in full before you leave to pick your car up.

In particular, please make sure you know what documents and other paperwork you must take with you (e.g. driving licence, forms of identification, and payment cards) and what you’ll need to pay for at the car hire counter. If you don’t have everything you need, the car hire company may not let you pick the car up.
By making this booking, you are confirming that you have read and accept our Terms & Conditions.

When you pick your car up, the car hire company will need you to sign a rental agreement. Please make sure you read it carefully – and if anything is not clear, discuss it with the car hire company before you sign.

If you are dissatisfied with any aspect of your rental, it’s very important you discuss this at the time with the car hire company. If you are not satisfied with their response, please visit our Contact Us page and tell us about it.

If you have any questions, please don’t hesitate to contact us. You’ll find our opening hours and contact information on the Contact Us page of our website.

If you are having any problems with your hire car, please call the car hire company. If you need any other support during your rental, please contact us.

Both phone numbers can be found on the Confirmation Voucher, in the section “Help on the road”.
Information Regarding Exchange Rates and Fees.

Please note that we cannot be held responsible for any fluctuations in exchange rates or any fee your bank or credit card issuer may charge. So the amount that appears on your credit card statement may differ from the amount you saw when you made your booking. Equally, should we
credit your account with any money, we will refund the exact amount initially charged.

Our full Terms & Conditions can be viewed by clicking the Terms & Conditions link at the bottom of the page.

Car Hire Company Important Information

Company Rules
Accident or Breakdown – In the event of a breakdown, accident or mechanical difficulties, you must call the car hire company immediately. They must give authority for repairs or replacement cars. Please keep copies of all documentation you are asked to complete. This may be needed if you wish
to make a claim. For accidents, a police report and an incident report from the car hire counter will be required.

Lost Keys – If you lose your key(s), you will be charged the cost of replacement. Seatbelt – Whatever country you’re driving in, driver and passengers must wear seatbelts if fitted, wherever they’re sitting in the car. Please be aware that all cars have a non-smoking policy. Fines will apply if this policy is not adhered
to.

Price Calculation – Prices are based on the pick-up and drop-off times and dates that you agree before your rental starts. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused time. At pick-up, the customer may choose to take a different car, rather than the one reserved for them.If they do, they may be charged an additional premium, even if the new car is smaller than their
original choice.

If you are involved in an accident; and the car “Rolls Over” onto the roof; you may be asked to pay an additional fee on top of the excess amount.
If a customer needs to extend their rental or make any amendments after they have collected the
car; they must return the car to the original rental location to resign the rental agreement.

Customer will incur a late penalty fee of AUD 25 per day including tax; plus a daily rental rate if the car is returned late. Customers also need to be aware that the vehicle’s insurance will no longer be valid and the customer will be responsible for any damages. The authorities will also be aware that the vehicle is not legally rented.

There will be a 120 minute grace period for the return of all vehicles. If the car is returned after this time the insurance will no longer be valid and the customer will have to pay the late penalty fee + the daily rate.

Cancellations, No Shows & Amendments

Cancellations & No-shows

Cancellation of Fully Prepaid Bookings

  • If you cancel 48 hours or more before your rental is due to start, the money you’ve paid will be refunded.
  • If you cancel in the 48 hours period before pick-up, the money you’ve paid will be refunded,
    minus the cost of a 3 days rental:

    • if you had booked the car for less than 3 days, there won’t be any additional charge, but you won’t receive any refund.
  • If you fail to turn up at the agreed time and date, and/or to provide all the necessary documentation, and/or to provide a credit card with enough available funds on it, the car hire company may refuse you the car. If that happens:
    • if you call us from the counter, the money you’ve paid will be refunded, minus the cost of a 3 days rental
    • if you do not call us from the counter, you’ll receive no refund.

No-Show

A ‘No-show’ is when you:

  • Wish to cancel but don’t tell us before your rental is due to start, or
  • Fail to pick the car up at the arranged time and date, or
  • Fail to provide the documentation that’s required to pick the car up, or
  • Fail to provide a credit card in the main driver’s name with enough available funds on it.

In all of these cases, you’ll receive no refund of the money you’ve paid.
The car hire company reserves the right to refuse the car to any customer who fails to arrive on time with all necessary documentation and a credit card with enough available funds for the car’s deposit. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to
a refund.

Amendments (changes to your booking)

You can make changes to your booking any time before you’re due to pick the car up. If your pick-up time is at least 48 hours away, the easiest way to do this is to go to ‘Manage booking’ in the top right-hand corner.

If you need to change something when your pick-up time is less than 48 hours away, please call us instead.

There is no fee for changing your booking, but any changes you make may affect the rental price. The price is based on the pick-up and drop-off times that you arrange before your rental starts. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused hours or days.

 

All vehicles are tracked by GPS

Company Registration Details

ABN – 17 064 730 187

We found Ace Rent A Car a great company to deal with.Excellent customer service. We really appreciated Ron keeping the office open until we could get there. Would definitely recommend them. :)
Julie Cook
Julie Cook
09:25 25 Apr 20
Very friendly staff and good customer service at an affordable price. Been renting out from them since May 2018 and haven’t thought of going anywhere else. Will definitely be back
Dwijen Nautiyal
Dwijen Nautiyal
01:12 22 Jan 20
Very friendly staff and great service. Helped us out over the Christmas & New Year break whilst our own car was out of commission. Great car and very reasonable price. Would definitely use these guys again if necessary.
Cindy Corrigan
Cindy Corrigan
15:27 06 Jan 20
Convenient and friendly car hire. Has the cars I need at a reasonable price. After hours drop off is a bonus.
Paul Hancock
Paul Hancock
09:35 01 Jan 20
Warm reccomendation to get their services. we hired a car from Prth and were very pleased!
Sarah Schwartz
Sarah Schwartz
04:43 28 Dec 19
Very nice guys, very reasonable prices and very easy to deal with. Will definitely come back.Ben
Ben Efraemson
Ben Efraemson
07:25 20 Dec 19
Rented here a few times, always a quick easy process with good cars and friendly staff.
David
David
05:48 09 Nov 19
Such a helpful company, I 've been their client months.They changed battery of the car extremely fast.Thanks.
Desi Slavcheva
Desi Slavcheva
13:55 08 Nov 19
Very impressed with Ace first time dealing with them and was surprised at their Amazing Service. You can count on very affordable prices and top of the line rentals . Thank you Ace
Next Fiesta
Next Fiesta
08:17 04 Nov 19
The staff is super friendly! The cars are clean and the price is unbeatable. Thank you Ace Rent A Car, we had an amazing time in Perth!
Natalia Torres Rodríguez
Natalia Torres Rodríguez
03:10 26 Oct 19
Super easy, super friendly and had no issues at all. Pick up was within 5 minutes, new car - will definitely book through them again:)
Natalie Oakley
Natalie Oakley
04:18 27 Sep 19
Staff is very helpful and friendly. Clearly explained on all our queries. Car is in good condition.
rosenah hassan
rosenah hassan
02:24 28 Aug 19
Friendliest and very caring team. Always get taken care of by these guys! Great cars and the only car rental place I go to in Perth. ❤️❤️
Jana Opperman
Jana Opperman
05:54 15 Aug 19
No hassle with these guys when we hired a car in October/November 2018. Flexible about changing charging arrangements for excess mileage when we returned the car, having driven further than we thought we would! Thanks :)
Mark Johnson
Mark Johnson
20:45 03 Aug 19
Excellent service with a human touch. Very friendly staff. They took the time to have a chat with us and gave us plenty of useful info. Will definitely rent from Ace again the next time we come to Perth.
Nazerene Ibrahim
Nazerene Ibrahim
04:40 21 Jun 19
Cheapest rental around. Good clean car. Hastle free service. Instant bond refund. Will definitely use again!
Ash Thorman
Ash Thorman
04:26 19 Jun 19
Recently hired a car from them and I was quite satisfied with their services (put customer at ease ) and the quality of the car they provided with reasonable price. Highly recommend!
Hisaki Chibana
Hisaki Chibana
07:59 18 Jun 19
Great place to rent a vehicle low costs. Economical vehicles, friendly service. Highly recommend!! I will be back for another rental soon
Brendan Cherry
Brendan Cherry
02:44 18 Jun 19
We had a great experience with these guys!! we were just about to miss our flight today and they did everything to help us. They took us to the airport and did the best for us. They charged us exactly what they suppose to charge and we had the bond refund even before to get to the airport. Highly recommended to rent a car with them. Friendly staff, good money for value!
Laura Rio
Laura Rio
02:44 27 Apr 19
Hi there It was a great experience with ace car rental Vic Park good cars and friendly customer service They gave me a coffee can’t believe that . Definitely going back there, they have good coffees 😁Thanks a lot
Khawari Ibrahim
Khawari Ibrahim
12:34 01 Apr 19
I could not fault this company. I hired a Toyota Corolla for a week in January 2019. Their customer service was outstanding. The car was clean and exactly what I had asked for. We were picked up within 10 minutes of collecting our luggage at Perth Airport.The price was very reasonable and competitive. I highly recommend them and thank them for their wonderful service.Wendy SA
Wendy Dennis
Wendy Dennis
12:06 24 Feb 19
First time hiring a car from here can’t possibly express how easy , friendly , helpful and amazing the process was. I had a near new Kia Cerato that was immaculate when I got it and easy to drive. Priced well and they went out of there way to help me . Client for life and will most certainly tell everyone I know that this is the go to place. Thanks heaps Nathan
Nathan Taylor
Nathan Taylor
10:20 22 Feb 19
Just had a 5 week hire of a Landcruiser Sahara. Excellent customer service and very helpful. Great experience, would definitely recommend!
Julian Dartnall
Julian Dartnall
09:47 14 Feb 19
Great staff and highly organised, had our bus out for us before we arrived. Worked in with us regarding our return time. Owner of the business dropped us off at the airport. Can’t wait to return to Perth so I can use Ace Car Rentals Victoria Park again. Thank you guys.Sophie Curlewis Yass
Sophie Curlewis
Sophie Curlewis
23:49 04 Feb 19
I used a very nice new car and they are very nice and kind to me. I am satifised with Ace Rent a car and highly recommend it.
문설희
문설희
09:20 24 Jan 19
Honest, understanding, responsive and professional. 7 day hire of Hyundai I-Max January 2019 for transport while hosting 5 international visitors on holiday.
Sonic RAT
Sonic RAT
07:06 14 Jan 19
Great price, great car no complaints after hours drop off
Matthew Swart
Matthew Swart
23:10 11 Jan 19
Competitive pricing and efficient service. Pick up my van, dropped it off. No hassle.
Stephen Chiang
Stephen Chiang
05:31 07 Dec 18
I could not recommend these guys highly enough. Very reasonable prices compared to others around Perth. Cars are always very clean, and the staff are super friendly. I always use them while Im in Perth and look forward to seeing them again soon.
Felicity Wilson
Felicity Wilson
03:02 27 Nov 18
My experience was incredibly wonderful. I didn’t have to worry about travel and my children loved the car and it was breeze. The customer service exceeds any service I’ve received from a car hire service in the world. I highly recommend this service to everyone! Go directly to ACE RENT A CAR!!! It’s worth it. Lee
Lee Morunga
Lee Morunga
01:57 15 Nov 18
The best car rental company I have ever rented with through all my travels- friendly staff, new clean cars and amazing prices (the best in market from my study on pricing in perth). Will hire with them every time Ofcourse!
Rohinii Bakshi
Rohinii Bakshi
01:52 09 Nov 18
Awesome! We rented a car for 3 days. Price was cheap for a quality car. Staff very friendly and helpful, couldn’t get a better service! Definetly will go back.Highly recommended to anyone that wants to rent a car.
Shana Abela
Shana Abela
15:39 08 Nov 18
Super friendly staff, great serviceclean and reliable car everything was awesomeWould highly recommend and will definitely use this company again myself!!Thank you for everything😄see ya
Jae Hoon Jun
Jae Hoon Jun
05:30 23 Oct 18
I arrived in perth on a limited budget only to find my car was still Darwin and another three weeks to arrive,Ace rented myself a hyundai at what must be the lowest priced rental I've ever had,it helped me greatly and didnt hiry my budget to badly and all i had to do was advise by text to continue renting until my car eventually tirnrd up.Highly recommend their services and if stuck again will be the first place to turn to.
Russe
Russe
04:18 19 Oct 18
Excellent service very good prices customer service superb ???????
Bobby Hugogoo
Bobby Hugogoo
02:27 17 Oct 18
6 adults (all 6foot plus) 150kgs of luggage, many kms over 12 days.The imax was perfect drives good clean and so much room for long legs and baggage.Lovely customer service.Will recommend highly to friends and family.
Teena Coward
Teena Coward
01:24 03 Oct 18
I have been renting vans with Ace for many years and the quality and price have always been outstanding. Great customer service as well.
Dirk Schmidt-Rittershaus
Dirk Schmidt-Rittershaus
23:15 16 Sep 18
Extremely competitive pricing and great service staff! From the booking enquiries to the physical collection of the car, it has a been great experience throughout. The free shuttle provided to and from Perth Airport is a big big plus! Everyone should really consider Ace for their rentals. Will be recommending to all my friends!
philly philly
philly philly
03:27 31 Aug 18
I have rented two people movers now and on both occasions Ace have been very accommodating and reliable. Grt clean vehicles and no fuss renting. Tks Ace!
Scott Watson
Scott Watson
01:27 14 Jul 18
Such an outstanding organization! Everything they promised, they delivered. And the price/value beats every other company I researched to rent a car. I will recommend them to family and friends and will always use their business whenever the need arises. Thank you Ace Rent A Car!
Marilyn Chilese Hatch
Marilyn Chilese Hatch
08:44 08 May 18
I rent vans regularly for work and this is the best price I’ve found in Perth. Wonderfully friendly, helpful and funny staff making renting easy. Good quality vehicles.
Rachel Breidahl
Rachel Breidahl
09:00 16 Apr 18
Friendly staff, great service, clean and reliable car. I rented through this company twice in a fortnight, best value on car rental that I could find and a quick and easy booking process both online and over the phone! Would highly recommend and will definitely use this company again myself!!
Kerri Quinn
Kerri Quinn
01:09 15 Apr 18
Excellent service by mr ajay...Sangat sangat membantu kami semasa kecemasan... Will definitely rent car from them again....Thank u...
Helda Mustafa
Helda Mustafa
08:23 20 Mar 18
Came down from England and Just hired a Hyundai for 3 weeks at Perth Albany Victoria Park office of Ace Rent A Car, just a km away from where I was staying. The staff are very friendly and the cost of the 3 weeks was the cheapest in the market with a brand new car. I travelled mostly to the south of Perth down to Albany after a week sight seeing in the area places like Denmark Walpole national park some of the taller trees in Australia, Stirling Range National Park I travelled across the wrist belt to wave rock and back. The car handled the bad roads I travelled North to the Pinnacles in the three weeks. Travelled some 3000 km. I did extra km worth 230$ but instead of charging me extra 0.28$ each km, they saved me the extra buck by only charging a 110$ by changing my km range. Very kind of them. Not greedy and believe in making relationships. Professional and helpful and very good lot of them.I will hire from them always on my trips to Perth and will suggest you all to also hire from them without worries on your holiday.
Maurice Painton
Maurice Painton
03:18 28 Feb 18
Fantastic service! Great staff, reliable service, great condition cars which were new and clean and well maintained. Best car rental company in Perth!
Usha Raman
Usha Raman
03:02 21 Feb 18
Booked a car over the christmas period. Everything you could ask for, quick efficient quality service. Although not a big name brand, I will have no worries about using Ace cars again if I ever need a rental car in Perth.
George Cunliffe
George Cunliffe
04:32 15 Jan 18
This is one of the best rental car experiences I have had hands down. I walked in and felt right at home. They were upfront about everything and even saved me some money with the miles. I would highly recommend this car company to anyone in Perth. I returned the car and they gave me many options to return. I have rented cars at a lot of places, with a lot of companies, and this one takes the cake.
Jd Ball
Jd Ball
02:07 14 Jan 18
We have rented a mini bus for 12 days to go around Pinnacles down to the Great Southern Region (Walpole, Denmark), WA. The mini-bus they provided us is almost new, clocking around 130 km. The vehicle is clean inside out. The best per day rate and service in the area! and nothing beats the kind gestures of the boss to discount me for the excess kilometers that I clock! 5/5 due to service, rate and vehicle conditions.
Ken Poliran
Ken Poliran
06:16 08 Jan 18
I came to visit Perth from the UK and needed a car ace were highly recommended by friends and they did not disappoint at all.The guys were friendly, knew their stuff and were very helpful nothing was too much trouble.The car was great to drive and comfortable we enjoyed it without any problems at all.The main reason we had them recommended was they are so reasonable and that was also the case.In other word 1st class service I will use again and I recommend to anyone who wants a car
Pam Jackson
Pam Jackson
04:01 23 Nov 17
Our car was Cheap and Good quality!!Unfortunately we made a problem by an accident. I didn't speak English well but they tried to understand me and dealt it quick. We had a big holiday. They gave us another car so we can get it. We were very thankful. They're so kind and gentle!!
yoshie U
yoshie U
11:05 08 Nov 17
Very professional, excellent customer service. Friendly team, very accommodating. The Camry Altise was great value for money. A great rental in the heart of Victoria Park.
Cherie Hyland
Cherie Hyland
13:41 31 Oct 17
Great cars along with great service, I choose these guys every time I visit Perth. Easy booking system, Friendly & very helpful staff. All modern, nice, clean vehicles.5 Star !Thanks Ace Rent a Car- See you next year ! ;))
lee eddie
lee eddie
04:59 28 Oct 17
Just rent a 12 people mover. Nice car to drive. Comfortable and lots of space. Easy to book and return. Very friendly staffs
chong shin bong
chong shin bong
01:17 16 Oct 17
Very good value. I returned the car late but they waived the extra cost. I will definitely use them again.
Bill Yin
Bill Yin
08:44 13 Oct 17
This company has got it all, great prices, great vehicles, friendly, and a great hirer price. Forget budget, see and deal with real people. Peter Sanno Marracoonda Hotel. Perth.
Ryan Dale
Ryan Dale
02:00 18 Sep 17
Wow, what an experience! My wife and I pre-booked a van hire today and could not be more satisfied.We only required the vehicle for two separate days, so not exactly a million dollar contract. (Their prices were extremely reasonable) and Commercial Services Director Ajay, completely understood our needs and patiently and professionally took us through the process - all in the space of ten minutes. We have used this company in the past and can't praise them highly enough.The very best customer service!
Bernie Davis
Bernie Davis
06:49 29 Aug 17
I really satisfied with ace. Recently i rent a 12seater commuter bus and a hyundai accent. Both are smooth.. Dealing with the staff satisfy me well. I just connect with them via fb messenger.it so easy.once u settle the dealing, they will sent you a quotation email and just click the link given once you have confirmed. Of course i will comeback and rent with them because the vehicles served is very comfortable and smooth.. Thanks ace.. See you again.
Farah Jojo
Farah Jojo
10:56 03 Aug 17
Excellent fast service, lovely new Hyundai Accent to commute around Perth on our stay from the Pilbara. Great pricing. Easy to find. We had to extend the hire twice and they were very accommodating.
Rohana Maines
Rohana Maines
12:50 12 Jul 17
Chose Vic Park agency online on basis of reviews and proved to be a very wise choice. Ajay could not have been more helpful both at delivery and upon return. Little Toyoto did the job for two seniors and two big cases. Why stick with the multi-nationals when you can get service (with a smile) and great value from the smaller owner-operators? Many thanks Ace.
Kiwi Rua
Kiwi Rua
06:52 13 Jun 17
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