Quotes & Bookings

How do I obtain a quote and how long is it valid for?

To get an online quote, please complete the booking form on our website and select ‘Continue’.

Follow the prompts to choose your vehicle type, along with any accessories or extras you require. At this point you have the option of emailing the quote to yourself or to make a booking.

Your quote is valid for 48 hours. To proceed with a booking, use the link within your email (it will retain the details from your quote), or simply call us with your quote reference number located at the top of your email.

Alternatively, you can call our friendly reservations team on +61 8 9472 4222 and we can arrange the entire quote for you over the phone.


What do I need to make a booking?

You’ll need a valid drivers licence and credit card. Make sure you have these handy when making your booking, as you’ll be required to add relevant details for both your licence and credit card.

When you collect your rental car, you’ll need to present your drivers licence and credit card (the credit card must be in your name). Your driver’s licence must be valid for a minimum of 12 months.

If you hold a driver’s licence not in English format, you’ll also be required to present an international drivers licence (International Drivers Permit or IDP), in order to be able to drive in Australia. Additional charges also apply if you hold a foreign drivers licence (with the exception of New Zealand and the United Kingdom).


How old do you have to be to hire a car?

The minimum age to hire and drive a rental vehicle with Ace Rent a Car is 21. We will verify your age when you arrive to collect your hire car.

If you’re under the age of 26, there are restrictions to what kind of vehicle you can hire. A surcharge of $6 applies if you are between 21-26 years old.


What is the minimum rental duration?

The minimum rental period is 1 day, inclusive of 100KM. Our rental days are calculated on a 24-hour basis.

Some vehicles have a minimum hire period, which you may notice when selecting your vehicle type upon booking.

If you haven’t arranged to extend your rental, you’ll be charged an additional $15 per hour. Late returns longer than 2 hours will be subject to the full daily rental rate.


How do I obtain a quote and how long is it valid for?

To get an online quote, please complete the booking form on our website and select ‘Continue’.

Follow the prompts to choose your vehicle type, along with any accessories or extras you require. At this point you have the option of emailing the quote to yourself or to make a booking.


When does my credit card get charged?

When making a booking you’ll need to provide your credit card details to secure your reservation. We’ll charge 10% of the rental at the time of booking, with remaining charges to be paid when you collect your vehicle.

You do also have the option of paying the remaining charges in cash or by debit card.


What methods of payment do you accept?

We accept cash, debit cards (EFTPOS), Visa and MasterCard credit cards for rental payment.

If you’re paying by debit card, a standard car rental security bond or pre-authorisation is required, which will be charged directly to your card. This is to cover the costs of any unforeseen circumstances, such as damage liability, rental extension or fuel charges. The bond amount varies depending upon the category of vehicle you’re renting, the driver’s age and rental period, but generally you will be charged between $400 to $800. We will issue you a refund upon the safe return of the vehicle.

We do not accept American Express or Diners Club, cheques, travel money cards or any other prepaid card with monetary value.


Can I hire a car without a credit card?

If you do not have a credit card, you can hire a vehicle using your debit card in person, however you will be subject to a security bond.

The security bond or pre-authorisation is generally between $400 – $800 and is calculated based on the type of vehicle you’re hiring, the driver’s age and rental period. The bond will be charged directly to your card and used to cover any unforeseen circumstances, such as damage liability, rental extension or fuel charges. We will issue you a refund upon the safe return of the vehicle.

Full payment of your rental is required at the time of collection.


Can I use someone else’s credit card?

We will only accept another person’s credit card if they are present at the time of vehicle pick up. This is to prevent potential credit card fraud or theft.


Can I make changes to my booking?

You can make changes to your existing booking (subject to availability) at no additional cost right up until the day of collection.

To make any amendments to your booking, please contact our friendly reservations team on +61 8 9472 4222 or email drive@acerent.com.au. Changes are subject to availability and current pricing.


Can I extend my car hire?

You can extend the hire of your vehicle, subject to availability by calling our friendly team on +61 8 9472 4222.

Depending on your total rental duration, the rate you’ll be charged for the extended period may be subject to change. We will advise you of the cost and you’ll be required to authorise payment on your chosen credit card or debit card at the time of extension.


Do I get charged for cancelling my booking?

You won’t be charged a cancellation fee if you cancel your reservation at least 48 hours prior to the scheduled pick up date.

If you need to cancel a booking for December, you must give us at least 7 days notice, otherwise booking cancellation fees will apply.

Should you need to cancel your booking, please contact our friendly reservations team on +61 8 9472 4222 or email drive@acerent.com.au.

This company has got it all, great prices, great vehicles, friendly, and a great hirer price. Forget budget, see and deal with real people. Peter Sanno Marracoonda Hotel. Perth.read more
Ryan Dale
Ryan Dale
02:00 18 Sep 17
Wow, what an experience! My wife and I pre-booked a van hire today and could not be more satisfied.We only required the vehicle for two separate days, so not exactly a million dollar contract. (Their prices were extremely reasonable) and Commercial Services Director Ajay, completely understood our needs and patiently and professionally took us through the process - all in the space of ten minutes. We have used this company in the past and can't praise them highly enough.The very best customer service!read more
Bernie Davis
Bernie Davis
06:49 29 Aug 17
I really satisfied with ace. Recently i rent a 12seater commuter bus and a hyundai accent. Both are smooth.. Dealing with the staff satisfy me well. I just connect with them via fb messenger.it so easy.once u settle the dealing, they will sent you a quotation email and just click the link given once you have confirmed. Of course i will comeback and rent with them because the vehicles served is very comfortable and smooth.. Thanks ace.. See you again.read more
Farah Jojo
Farah Jojo
10:56 03 Aug 17
Excellent fast service, lovely new Hyundai Accent to commute around Perth on our stay from the Pilbara. Great pricing. Easy to find. We had to extend the hire twice and they were very accommodating.read more
Rohana Maines
Rohana Maines
12:50 12 Jul 17
Chose Vic Park agency online on basis of reviews and proved to be a very wise choice. Ajay could not have been more helpful both at delivery and upon return. Little Toyoto did the job for two seniors and two big cases. Why stick with the multi-nationals when you can get service (with a smile) and great value from the smaller owner-operators? Many thanks Ace.read more
Kiwi Rua
Kiwi Rua
06:52 13 Jun 17
Back to top