FAQ

Airport Location: Our newly introduced Airport location is at Redcliffe, right outside the Airport. All you have to do is call our shuttle operator at +61-8-9277 9566 and the driver is going to pick you up from the terminal. This facility is “Free of Charge” and is available only when you choose Airport Terminals (T1, T2, T3 or T4) in the location option while doing online booking.

City Location:At our office located at 544-546 Albany Highway Victoria Park (Opp Young’s Holden). You can call us at +61-8-9472 4222 for directions.

Mandurah Location: At our office located at 52 Pinjarra Road, Mandurah. You can call us at +61-8-9472 4222 for directions.

City Location: Taxi charges are approximately $30 from the Airport. Alternatively, you can request for Airport Pick up or Drop or both at a very reasonable cost.
Airport Location: Airport shuttle is “Free of Charge” if you choose your pick up location as Redcliffe Airport.

A Rental contract is for 24 hours. For

example

if you rent a vehicle for 1 day at  9:00 am you are bound by contract to return the vehicle back by 9:00 am next day. However, we give a grace period of 1 hour after which we levy following charges.

Up to 1 hour delay    —          No Charge

1 hour- 2hour delay —         Half (½) the daily rate

2hrs + delay              —          1 Full Day Charge

Returning late will also result in additional charges for services like ‘Internet on the Go’, GPS, Child Seats, Excess Reduction etc

Ace rent a car believes in offering clean and well-maintained car to its esteemed customers. If the car is not returned in the neat condition or if dust, sand, cigarette odour or burn marks are found inside the car, customer will have to bear the cleaning fees.

We offer ‘excess reduction’ at a small cost, which provides peace of mind. In the event of an accident it reduces your financial liability to a small amount. Check the options while booking online or call us at +61-8-9472-4222 to know more about reducing your damage liability.

All you need is Valid Driving License and a Valid Credit Card. At the time of picking your car, you are required to be present and provide a valid drivers licence and credit card in your own name. If the International license held is written in Non-English characters an official translation is required.

If the reservations are cancelled  48 hours prior to the pick-up date, there are no cancellation charges. However, if reservation is done for the period between 15th December and 15th January, booking cancellation fees will be applied.

No, hirer must have the card in their own name.

In case if you have an accident, the first thing you should do is contact the police to complete an accident report. Once this has been done contact our office and we will guide you thereafter.

The areas of permitted travel are Carnarvon to the North, Kalgoorlie to the East and Esperance to the South of Perth. The hirer is not allowed to drive beyond these limits.

At our office located at 544-546 Albany Highway Victoria Park (Opp Young’s Holden).

No we do not have any directory or maps in the vehicle. We recommend use of GPS device, which is available at the car rental counter at a very reasonable cost.

You will need to contact us if a breakdown occurs and we will advise you of the quickest and best solution, depending on your whereabouts.

From the Domestic Airport approximately $30.00 and from the International Airport approximately $25.00. These tariff are for indication purpose only. Please check the taxi and Uber fare online.

Ace rent a car believes in offering clean and well-maintained car to its esteemed customers. If the car is not returned in the neat condition or if cigarette odour or burn marks are found inside the car, customer will have to bear the appropriate charges.

Yes, you can hire baby booster seats and baby seats from us. Remember to check the box for baby seats while doing your online booking.

This company has got it all, great prices, great vehicles, friendly, and a great hirer price. Forget budget, see and deal with real people. Peter Sanno Marracoonda Hotel. Perth.read more
Ryan Dale
Ryan Dale
02:00 18 Sep 17
Wow, what an experience! My wife and I pre-booked a van hire today and could not be more satisfied.We only required the vehicle for two separate days, so not exactly a million dollar contract. (Their prices were extremely reasonable) and Commercial Services Director Ajay, completely understood our needs and patiently and professionally took us through the process - all in the space of ten minutes. We have used this company in the past and can't praise them highly enough.The very best customer service!read more
Bernie Davis
Bernie Davis
06:49 29 Aug 17
I really satisfied with ace. Recently i rent a 12seater commuter bus and a hyundai accent. Both are smooth.. Dealing with the staff satisfy me well. I just connect with them via fb messenger.it so easy.once u settle the dealing, they will sent you a quotation email and just click the link given once you have confirmed. Of course i will comeback and rent with them because the vehicles served is very comfortable and smooth.. Thanks ace.. See you again.read more
Farah Jojo
Farah Jojo
10:56 03 Aug 17
Excellent fast service, lovely new Hyundai Accent to commute around Perth on our stay from the Pilbara. Great pricing. Easy to find. We had to extend the hire twice and they were very accommodating.read more
Rohana Maines
Rohana Maines
12:50 12 Jul 17
Chose Vic Park agency online on basis of reviews and proved to be a very wise choice. Ajay could not have been more helpful both at delivery and upon return. Little Toyoto did the job for two seniors and two big cases. Why stick with the multi-nationals when you can get service (with a smile) and great value from the smaller owner-operators? Many thanks Ace.read more
Kiwi Rua
Kiwi Rua
06:52 13 Jun 17
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