FAQ

There is  no refund on early returns hence please book your vehicles bearing that in mind.

Airport Location: Our newly introduced Airport location is at Redcliffe, right outside the Airport. All you have to do is call our shuttle operator at +61-8-9277 9566 and the driver is going to pick you up from the terminal. This facility is “Free of Charge” and is available only when you choose Airport Terminals (T1, T2, T3 or T4) in the location option while doing online booking.

City Location:At our office located at 544-546 Albany Highway Victoria Park (Opp Young’s Holden). You can call us at +61-8-9472 4222 for directions.

Mandurah Location: At our office located at 52 Pinjarra Road, Mandurah. You can call us at +61-8-9472 4222 for directions.

City Location: Taxi charges are approximately $30 from the Airport. Alternatively, you can request for Airport Pick up or Drop or both at a very reasonable cost.
Airport Location: Airport shuttle is “Free of Charge” if you choose your pick up location as Redcliffe Airport.

A Rental contract is for 24 hours. For

example

if you rent a vehicle for 1 day at  9:00 am you are bound by contract to return the vehicle back by 9:00 am next day. However, we give a grace period of 1 hour after which we levy following charges.

Up to 1 hour delay    —          No Charge

1 hour- 2hour delay —         Half (½) the daily rate

2hrs + delay              —          1 Full Day Charge

Returning late will also result in additional charges for services like ‘Internet on the Go’, GPS, Child Seats, Excess Reduction etc

Ace rent a car believes in offering clean and well-maintained car to its esteemed customers. If the car is not returned in the neat condition or if dust, sand, cigarette odour or burn marks are found inside the car, customer will have to bear the cleaning fees.

We offer ‘excess reduction’ at a small cost, which provides peace of mind. In the event of an accident it reduces your financial liability to a small amount. Check the options while booking online or call us at +61-8-9472-4222 to know more about reducing your damage liability.

All you need is Valid Driving License and a Valid Master or Visa Credit Card. We do not have facility to use AMEX cards. At the time of picking your car, you are required to be present and provide a valid drivers licence and credit card in your own name. If the International license held is written in Non-English characters an official translation is required.

If the reservations are cancelled  48 hours prior to the pick-up date, there are no cancellation charges. However, if reservation is done for the period between 15th December and 15th January, booking cancellation fees will be applied. Please read terms and conditions at the time of picking up the vehicle.

No, hirer must have the card in their own name.

In case if you have an accident, the first thing you should do is contact the police to complete an accident report. Once this has been done contact our office and we will guide you thereafter.

The areas of permitted travel are Carnarvon to the North, Kalgoorlie to the East and Esperance to the South of Perth. The hirer is not allowed to drive beyond these limits.

At our office located at 544-546 Albany Highway Victoria Park (Opp Young’s Holden).

No we do not have any directory or maps in the vehicle. We recommend use of GPS device, which is available at the car rental counter at a very reasonable cost.

You will need to contact us if a breakdown occurs and we will advise you of the quickest and best solution, depending on your whereabouts.

From the Domestic Airport approximately $30.00 and from the International Airport approximately $25.00. These tariff are for indication purpose only. Please check the taxi and Uber fare online.

Ace rent a car believes in offering clean and well-maintained car to its esteemed customers. If the car is not returned in the neat condition or if cigarette odour or burn marks are found inside the car, customer will have to bear the appropriate charges.

Yes, you can hire baby booster seats and baby seats from us. Remember to check the box for baby seats while doing your online booking.

I rent vans regularly for work and this is the best price I’ve found in Perth. Wonderfully friendly, helpful and funny staff making renting easy. Good quality vehicles.
Rachel Breidahl
Rachel Breidahl
09:00 16 Apr 18
Friendly staff, great service, clean and reliable car. I rented through this company twice in a fortnight, best value on car rental that I could find and a quick and easy booking process both online and over the phone! Would highly recommend and will definitely use this company again myself!!
Kerri Quinn
Kerri Quinn
01:09 15 Apr 18
Excellent service by mr ajay...Sangat sangat membantu kami semasa kecemasan... Will definitely rent car from them again....Thank u...
Helda Mustafa
Helda Mustafa
08:23 20 Mar 18
Came down from England and Just hired a Hyundai for 3 weeks at Perth Albany Victoria Park office of Ace Rent A Car, just a km away from where I was staying. The staff are very friendly and the cost of the 3 weeks was the cheapest in the market with a brand new car. I travelled mostly to the south of Perth down to Albany after a week sight seeing in the area places like Denmark Walpole national park some of the taller trees in Australia, Stirling Range National Park I travelled across the wrist belt to wave rock and back. The car handled the bad roads I travelled North to the Pinnacles in the three weeks. Travelled some 3000 km. I did extra km worth 230$ but instead of charging me extra 0.28$ each km, they saved me the extra buck by only charging a 110$ by changing my km range. Very kind of them. Not greedy and believe in making relationships. Professional and helpful and very good lot of them.I will hire from them always on my trips to Perth and will suggest you all to also hire from them without worries on your holiday.
Maurice Painton
Maurice Painton
03:18 28 Feb 18
Fantastic service! Great staff, reliable service, great condition cars which were new and clean and well maintained. Best car rental company in Perth!
Usha Raman
Usha Raman
03:02 21 Feb 18
Booked a car over the christmas period. Everything you could ask for, quick efficient quality service. Although not a big name brand, I will have no worries about using Ace cars again if I ever need a rental car in Perth.
George Cunliffe
George Cunliffe
04:32 15 Jan 18
This is one of the best rental car experiences I have had hands down. I walked in and felt right at home. They were upfront about everything and even saved me some money with the miles. I would highly recommend this car company to anyone in Perth. I returned the car and they gave me many options to return. I have rented cars at a lot of places, with a lot of companies, and this one takes the cake.
Jd Ball
Jd Ball
02:07 14 Jan 18
We have rented a mini bus for 12 days to go around Pinnacles down to the Great Southern Region (Walpole, Denmark), WA. The mini-bus they provided us is almost new, clocking around 130 km. The vehicle is clean inside out. The best per day rate and service in the area! and nothing beats the kind gestures of the boss to discount me for the excess kilometers that I clock! 5/5 due to service, rate and vehicle conditions.
Ken Poliran
Ken Poliran
06:16 08 Jan 18
I came to visit Perth from the UK and needed a car ace were highly recommended by friends and they did not disappoint at all.The guys were friendly, knew their stuff and were very helpful nothing was too much trouble.The car was great to drive and comfortable we enjoyed it without any problems at all.The main reason we had them recommended was they are so reasonable and that was also the case.In other word 1st class service I will use again and I recommend to anyone who wants a car
Pam Jackson
Pam Jackson
04:01 23 Nov 17
Our car was Cheap and Good quality!!Unfortunately we made a problem by an accident. I didn't speak English well but they tried to understand me and dealt it quick. We had a big holiday. They gave us another car so we can get it. We were very thankful. They're so kind and gentle!!
yoshie U
yoshie U
11:05 08 Nov 17
Very professional, excellent customer service. Friendly team, very accommodating. The Camry Altise was great value for money. A great rental in the heart of Victoria Park.
Cherie Hyland
Cherie Hyland
13:41 31 Oct 17
Great cars along with great service, I choose these guys every time I visit Perth. Easy booking system, Friendly & very helpful staff. All modern, nice, clean vehicles.5 Star !Thanks Ace Rent a Car- See you next year ! ;))
lee eddie
lee eddie
04:59 28 Oct 17
Just rent a 12 people mover. Nice car to drive. Comfortable and lots of space. Easy to book and return. Very friendly staffs
chong shin bong
chong shin bong
01:17 16 Oct 17
Very good value. I returned the car late but they waived the extra cost. I will definitely use them again.
Bill Yin
Bill Yin
08:44 13 Oct 17
This company has got it all, great prices, great vehicles, friendly, and a great hirer price. Forget budget, see and deal with real people. Peter Sanno Marracoonda Hotel. Perth.
Ryan Dale
Ryan Dale
02:00 18 Sep 17
Wow, what an experience! My wife and I pre-booked a van hire today and could not be more satisfied.We only required the vehicle for two separate days, so not exactly a million dollar contract. (Their prices were extremely reasonable) and Commercial Services Director Ajay, completely understood our needs and patiently and professionally took us through the process - all in the space of ten minutes. We have used this company in the past and can't praise them highly enough.The very best customer service!
Bernie Davis
Bernie Davis
06:49 29 Aug 17
I really satisfied with ace. Recently i rent a 12seater commuter bus and a hyundai accent. Both are smooth.. Dealing with the staff satisfy me well. I just connect with them via fb messenger.it so easy.once u settle the dealing, they will sent you a quotation email and just click the link given once you have confirmed. Of course i will comeback and rent with them because the vehicles served is very comfortable and smooth.. Thanks ace.. See you again.
Farah Jojo
Farah Jojo
10:56 03 Aug 17
Excellent fast service, lovely new Hyundai Accent to commute around Perth on our stay from the Pilbara. Great pricing. Easy to find. We had to extend the hire twice and they were very accommodating.
Rohana Maines
Rohana Maines
12:50 12 Jul 17
Chose Vic Park agency online on basis of reviews and proved to be a very wise choice. Ajay could not have been more helpful both at delivery and upon return. Little Toyoto did the job for two seniors and two big cases. Why stick with the multi-nationals when you can get service (with a smile) and great value from the smaller owner-operators? Many thanks Ace.
Kiwi Rua
Kiwi Rua
06:52 13 Jun 17
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