Frequently Asked Questions
There is no refund on early returns, please book your vehicles bearing that in mind.
Airport Precinct/Redcliffe: Our newly introduced Airport location is at Redcliffe, just 2kms outside the domestic or 4 kms from International Airport. All you have to do is call our shuttle operator at 08 9472 4222 and the driver is going to pick you up from the terminal. This facility is “Complementary” if the booking is done 24 hours prior and is available only when you choose Airport Terminals (T1, T2, T3 or T4) in the location option while making online booking.
Redcliffe Location: Welcome to our new location. We are located right opposite Mackers at 345 Great Eastern Highway, Redcliffe. Call us at 08 9472 4222 for booking or if you are lost.
City Location:At our office located at 544-546 Albany Highway Victoria Park (Opp Young’s Holden). You can call us at 08 9472 4222 for directions.
Mandurah Location: At our office located at 52 Pinjarra Road, Mandurah. You can call us at 08 9472 4222 for directions.
Yes, we charge security bond while renting vehicles to customers. Security bond amount varies depending upon which vehicle is being rented out. Please talk to our friendly representative at the counter to inform you about your security bond.
Ace rent a car believes in offering clean and well-maintained vehicles to its esteemed customers. If a vehicle is returned in the dirty condition or if dust, sand, cigarette odour or burn marks are found inside the vehicle, customer will have to bear the cleaning fees.
No, hirer must have the card in their own name.
In case if you have an accident, the first thing you should do is contact the police to complete an accident report. Take the details of other drivers license and his insurance company. Take lots of pictures of accident site and accidental vehicles.
Once this has been done contact our office and we will guide you thereafter.
See the map below. Pink area is where you can drive the vehicle. The Hirer is advised to refer to our geofence showing areas of permitted travel to Exmouth in North (Coastal Road only), Kalgoorlie in East and Esperance in South of WA. However, if you venture outside these areas, the vehicle insurance is revoked and you will be charged $500 per day that you remain outside the permissible area.
You will need to contact us if a breakdown occurs and we will advise you of the quickest and best solution, depending on your whereabouts.
Ace Rent A Car takes pride in providing multiple communication channels for our customers. You can reach us by Email, Phone Call, WhatsApp or Facebook Messenger. Choose your preferred method and talk to us.
Ace rent a car believes in offering clean and well-maintained vehicles to its esteemed customers. If the vehicle is returned in dirty condition, with pet hair or if cigarette odour or burn marks are found inside the car, customer will have to bear the appropriate charges.
Yes, you can hire baby booster seats and baby seats from us. Remember to check the box for baby seats while doing your online booking. Also please mention the age of the baby for us to organise the right seat for your precious child.
Please refer to the conditions of Rental Contract and General Terms & Conditions for the same.
We operate 24X7 for pickup and drop-offs, booking has to be made at least 24 hours earlier. Please note that after hour service charges may apply.
There is no refund on early returns, please book your vehicles bearing that in mind.
Airport Precinct/Redcliffe: Our newly introduced Airport location is at Redcliffe, just 2kms outside the domestic or 4 kms from International Airport. All you have to do is call our shuttle operator at 08 9472 4222 and the driver is going to pick you up from the terminal. This facility is “Complementary” if the booking is done 24 hours prior and is available only when you choose Airport Terminals (T1, T2, T3 or T4) in the location option while making online booking.
Redcliffe Location: Welcome to our new location. We are located right opposite Mackers at 345 Great Eastern Highway, Redcliffe. Call us at 08 9472 4222 for booking or if you are lost.
City Location:At our office located at 544-546 Albany Highway Victoria Park (Opp Young’s Holden). You can call us at 08 9472 4222 for directions.
Mandurah Location: At our office located at 52 Pinjarra Road, Mandurah. You can call us at 08 9472 4222 for directions.
Yes, we charge security bond while renting vehicles to customers. Security bond amount varies depending upon which vehicle is being rented out. Please talk to our friendly representative at the counter to inform you about your security bond.
A Rental contract is for 24 hours. For
example
if you rent a vehicle for 1 day at 9:00 am you are bound by contract to return the vehicle back by 9:00 am next day. However, we give a grace period of 1 hour after which we levy following charges.
Up to 1 hour delay — No Charge
1 hour- 2hour delay — Half (½) the daily rate
2hrs + delay — 1 Full Day Charge
Returning late will also result in additional charges for services like GPS, Child Seats, Excess Reduction etc
Ace rent a car believes in offering clean and well-maintained vehicles to its esteemed customers. If a vehicle is returned in the dirty condition or if dust, sand, cigarette odour or burn marks are found inside the vehicle, customer will have to bear the cleaning fees.
All you need is Valid Driving License and a Valid Master or Visa Credit Card. We do not accept AMEX cards. At the time of picking your car, you are required to be present and provide a valid drivers licence and credit card in your own name. If the International license held is written in Non-English characters an official translation is required. Security bond applies.
If the reservations are cancelled 48 hours prior to the pick-up date, there are no cancellation charges. However, if reservation is done for the period between 15th December and 15th January, booking cancellation fees will be applied. Please read terms and conditions at the time of picking up the vehicle.
No, hirer must have the card in their own name.
In case if you have an accident, the first thing you should do is contact the police to complete an accident report. Take the details of other drivers license and his insurance company. Take lots of pictures of accident site and accidental vehicles.
Once this has been done contact our office and we will guide you thereafter.
The Hirer is advised to refer to our geofence showing areas of permitted travel to Exmouth in North (Costal Road only), Kalgoorlie in East and Esperance in South of WA.
At our office located at 544-546 Albany Highway Victoria Park (Opp Young’s Holden).
No we do not have any directory or maps in the vehicle. We recommend use of GPS device, which is available at the car rental counter at a very reasonable cost.
You will need to contact us if a breakdown occurs and we will advise you of the quickest and best solution, depending on your whereabouts.
Ace Rent A Car takes pride in providing multiple communication channels for our customers. You can reach us by Email, Phone Call, WhatsApp or Facebook Messenger. Choose your preferred method and talk to us.
Ace rent a car believes in offering clean and well-maintained vehicles to its esteemed customers. If the vehicle is returned in dirty condition, with pet hair or if cigarette odour or burn marks are found inside the car, customer will have to bear the appropriate charges.
Yes, you can hire baby booster seats and baby seats from us. Remember to check the box for baby seats while doing your online booking. Also please mention the age of the baby for us to organise the right seat for your precious child.
Its $700 refundable security bond.
Please refer to the conditions of Rental Contract and General Terms & Conditions for the same.
We operate 24X7 for pickup and drop-offs, booking has to be made at least 24 hours earlier. Please note that after hour service charges may apply.
There is no refund on early returns, please book your vehicles bearing that in mind.
Airport Precinct/Redcliffe: Our newly introduced Airport location is at Redcliffe, just 2kms outside the domestic or 4 kms from International Airport. All you have to do is call our shuttle operator at 08 9472 4222 and the driver is going to pick you up from the terminal. This facility is “Complementary” if the booking is done 24 hours prior and is available only when you choose Airport Terminals (T1, T2, T3 or T4) in the location option while making online booking.
Redcliffe Location: Welcome to our new location. We are located right opposite Mackers at 345 Great Eastern Highway, Redcliffe. Call us at 08 9472 4222 for booking or if you are lost.
City Location:At our office located at 544-546 Albany Highway Victoria Park (Opp Young’s Holden). You can call us at 08 9472 4222 for directions.
Mandurah Location: At our office located at 52 Pinjarra Road, Mandurah. You can call us at 08 9472 4222 for directions.
Yes, we charge security bond while renting vehicles to customers. Security bond amount varies depending upon which vehicle is being rented out. Please talk to our friendly representative at the counter to inform you about your security bond.
A Rental contract is for 24 hours. For
example
if you rent a vehicle for 1 day at 9:00 am you are bound by contract to return the vehicle back by 9:00 am next day. However, we give a grace period of 1 hour after which we levy following charges.
Up to 1 hour delay — No Charge
1 hour- 2hour delay — Half (½) the daily rate
2hrs + delay — 1 Full Day Charge
Returning late will also result in additional charges for services like GPS, Child Seats, Excess Reduction etc
Ace rent a car believes in offering clean and well-maintained vehicles to its esteemed customers. If a vehicle is returned in the dirty condition or if dust, sand, cigarette odour or burn marks are found inside the vehicle, customer will have to bear the cleaning fees.
All you need is Valid Driving License and a Valid Master or Visa Credit Card. We do not accept AMEX cards. At the time of picking your car, you are required to be present and provide a valid drivers licence and credit card in your own name. If the International license held is written in Non-English characters an official translation is required. Security bond applies.
If the reservations are cancelled 48 hours prior to the pick-up date, there are no cancellation charges. However, if reservation is done for the period between 15th December and 15th January, booking cancellation fees will be applied. Please read terms and conditions at the time of picking up the vehicle.
No, hirer must have the card in their own name.
In case if you have an accident, the first thing you should do is contact the police to complete an accident report. Take the details of other drivers license and his insurance company. Take lots of pictures of accident site and accidental vehicles.
Once this has been done contact our office and we will guide you thereafter.
The Hirer is advised to refer to our geofence showing areas of permitted travel to Exmouth in North (Costal Road only), Kalgoorlie in East and Esperance in South of WA.
At our office located at 544-546 Albany Highway Victoria Park (Opp Young’s Holden).
No we do not have any directory or maps in the vehicle. We recommend use of GPS device, which is available at the car rental counter at a very reasonable cost.
You will need to contact us if a breakdown occurs and we will advise you of the quickest and best solution, depending on your whereabouts.
Ace Rent A Car takes pride in providing multiple communication channels for our customers. You can reach us by Email, Phone Call, WhatsApp or Facebook Messenger. Choose your preferred method and talk to us.
Ace rent a car believes in offering clean and well-maintained vehicles to its esteemed customers. If the vehicle is returned in dirty condition, with pet hair or if cigarette odour or burn marks are found inside the car, customer will have to bear the appropriate charges.
Yes, you can hire baby booster seats and baby seats from us. Remember to check the box for baby seats while doing your online booking. Also please mention the age of the baby for us to organise the right seat for your precious child.
Its $700 refundable security bond.
Please refer to the conditions of Rental Contract and General Terms & Conditions for the same.
We operate 24X7 for pickup and drop-offs, booking has to be made at least 24 hours earlier. Please note that after hour service charges may apply.
There is no refund on early returns, please book your vehicles bearing that in mind.
Airport Precinct/Redcliffe: Our newly introduced Airport location is at Redcliffe, just 2kms outside the domestic or 4 kms from International Airport. All you have to do is call our shuttle operator at 08 9472 4222 and the driver is going to pick you up from the terminal. This facility is “Complementary” if the booking is done 24 hours prior and is available only when you choose Airport Terminals (T1, T2, T3 or T4) in the location option while making online booking.
Redcliffe Location: Welcome to our new location. We are located right opposite Mackers at 345 Great Eastern Highway, Redcliffe. Call us at 08 9472 4222 for booking or if you are lost.
City Location:At our office located at 544-546 Albany Highway Victoria Park (Opp Young’s Holden). You can call us at 08 9472 4222 for directions.
Mandurah Location: At our office located at 52 Pinjarra Road, Mandurah. You can call us at 08 9472 4222 for directions.
Yes, we charge security bond while renting vehicles to customers. Security bond amount varies depending upon which vehicle is being rented out. Please talk to our friendly representative at the counter to inform you about your security bond.
A Rental contract is for 24 hours. For
example
if you rent a vehicle for 1 day at 9:00 am you are bound by contract to return the vehicle back by 9:00 am next day. However, we give a grace period of 1 hour after which we levy following charges.
Up to 1 hour delay — No Charge
1 hour- 2hour delay — Half (½) the daily rate
2hrs + delay — 1 Full Day Charge
Returning late will also result in additional charges for services like GPS, Child Seats, Excess Reduction etc
Ace rent a car believes in offering clean and well-maintained vehicles to its esteemed customers. If a vehicle is returned in the dirty condition or if dust, sand, cigarette odour or burn marks are found inside the vehicle, customer will have to bear the cleaning fees.
All you need is Valid Driving License and a Valid Master or Visa Credit Card. We do not accept AMEX cards. At the time of picking your car, you are required to be present and provide a valid drivers licence and credit card in your own name. If the International license held is written in Non-English characters an official translation is required. Security bond applies.
If the reservations are cancelled 48 hours prior to the pick-up date, there are no cancellation charges. However, if reservation is done for the period between 15th December and 15th January, booking cancellation fees will be applied. Please read terms and conditions at the time of picking up the vehicle.
No, hirer must have the card in their own name.
In case if you have an accident, the first thing you should do is contact the police to complete an accident report. Take the details of other drivers license and his insurance company. Take lots of pictures of accident site and accidental vehicles.
Once this has been done contact our office and we will guide you thereafter.
The Hirer is advised to refer to our geofence showing areas of permitted travel to Exmouth in North (Costal Road only), Kalgoorlie in East and Esperance in South of WA.
At our office located at 544-546 Albany Highway Victoria Park (Opp Young’s Holden).
No we do not have any directory or maps in the vehicle. We recommend use of GPS device, which is available at the car rental counter at a very reasonable cost.
You will need to contact us if a breakdown occurs and we will advise you of the quickest and best solution, depending on your whereabouts.
Ace Rent A Car takes pride in providing multiple communication channels for our customers. You can reach us by Email, Phone Call, WhatsApp or Facebook Messenger. Choose your preferred method and talk to us.
Ace rent a car believes in offering clean and well-maintained vehicles to its esteemed customers. If the vehicle is returned in dirty condition, with pet hair or if cigarette odour or burn marks are found inside the car, customer will have to bear the appropriate charges.
Yes, you can hire baby booster seats and baby seats from us. Remember to check the box for baby seats while doing your online booking. Also please mention the age of the baby for us to organise the right seat for your precious child.
Its $700 refundable security bond.
Please refer to the conditions of Rental Contract and General Terms & Conditions for the same.
We operate 24X7 for pickup and drop-offs, booking has to be made at least 24 hours earlier. Please note that after hour service charges may apply.
There is no refund on early returns, please book your vehicles bearing that in mind.
Airport Precinct/Redcliffe: Our newly introduced Airport location is at Redcliffe, just 2kms outside the domestic or 4 kms from International Airport. All you have to do is call our shuttle operator at 08 9472 4222 and the driver is going to pick you up from the terminal. This facility is “Complementary” if the booking is done 24 hours prior and is available only when you choose Airport Terminals (T1, T2, T3 or T4) in the location option while making online booking.
Redcliffe Location: Welcome to our new location. We are located right opposite Mackers at 345 Great Eastern Highway, Redcliffe. Call us at 08 9472 4222 for booking or if you are lost.
City Location:At our office located at 544-546 Albany Highway Victoria Park (Opp Young’s Holden). You can call us at 08 9472 4222 for directions.
Mandurah Location: At our office located at 52 Pinjarra Road, Mandurah. You can call us at 08 9472 4222 for directions.
Yes, we charge security bond while renting vehicles to customers. Security bond amount varies depending upon which vehicle is being rented out. Please talk to our friendly representative at the counter to inform you about your security bond.
A Rental contract is for 24 hours. For
example
if you rent a vehicle for 1 day at 9:00 am you are bound by contract to return the vehicle back by 9:00 am next day. However, we give a grace period of 1 hour after which we levy following charges.
Up to 1 hour delay — No Charge
1 hour- 2hour delay — Half (½) the daily rate
2hrs + delay — 1 Full Day Charge
Returning late will also result in additional charges for services like GPS, Child Seats, Excess Reduction etc
Ace rent a car believes in offering clean and well-maintained vehicles to its esteemed customers. If a vehicle is returned in the dirty condition or if dust, sand, cigarette odour or burn marks are found inside the vehicle, customer will have to bear the cleaning fees.
All you need is Valid Driving License and a Valid Master or Visa Credit Card. We do not accept AMEX cards. At the time of picking your car, you are required to be present and provide a valid drivers licence and credit card in your own name. If the International license held is written in Non-English characters an official translation is required. Security bond applies.
If the reservations are cancelled 48 hours prior to the pick-up date, there are no cancellation charges. However, if reservation is done for the period between 15th December and 15th January, booking cancellation fees will be applied. Please read terms and conditions at the time of picking up the vehicle.
No, hirer must have the card in their own name.
In case if you have an accident, the first thing you should do is contact the police to complete an accident report. Take the details of other drivers license and his insurance company. Take lots of pictures of accident site and accidental vehicles.
Once this has been done contact our office and we will guide you thereafter.
The Hirer is advised to refer to our geofence showing areas of permitted travel to Exmouth in North (Costal Road only), Kalgoorlie in East and Esperance in South of WA.
At our office located at 544-546 Albany Highway Victoria Park (Opp Young’s Holden).
No we do not have any directory or maps in the vehicle. We recommend use of GPS device, which is available at the car rental counter at a very reasonable cost.
You will need to contact us if a breakdown occurs and we will advise you of the quickest and best solution, depending on your whereabouts.
Ace Rent A Car takes pride in providing multiple communication channels for our customers. You can reach us by Email, Phone Call, WhatsApp or Facebook Messenger. Choose your preferred method and talk to us.
Ace rent a car believes in offering clean and well-maintained vehicles to its esteemed customers. If the vehicle is returned in dirty condition, with pet hair or if cigarette odour or burn marks are found inside the car, customer will have to bear the appropriate charges.
Yes, you can hire baby booster seats and baby seats from us. Remember to check the box for baby seats while doing your online booking. Also please mention the age of the baby for us to organise the right seat for your precious child.
Its $700 refundable security bond.
Please refer to the conditions of Rental Contract and General Terms & Conditions for the same.
We operate 24X7 for pickup and drop-offs, booking has to be made at least 24 hours earlier. Please note that after hour service charges may apply.